In 2019, Experts Academy delivered a customized professional training program for department heads, regional presidents, and executive branch managers at Samba Bank. These leaders hold highly challenging roles that require a wide range of skills to perform their tasks efficiently and effectively. They form a vital link between senior management and branch managers, continuously facing the challenge of conveying and implementing the institutional strategy within their responsibilities. The program was designed to enhance leadership capabilities, establish organizational effectiveness, and enable beneficiaries to transform strategic goals into tangible, real outcomes. It contributed to building a leadership generation with clear vision, high skills, and the ability to confidently and professionally lead change.